If the item you received is not as described or is faulty in any way, you may contact us and arrange for it to be returned.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must reach the following criteria:
- Unused and in the same condition that you received it.
- It must be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, oils, incense, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift and gift cards
Downloadable software products
Personal care products
To complete your return, we will require a receipt or proof of purchase.
You may send us an email at firstname.lastname@example.org and we will give you the details of the return address. Please note that the customer is responsible for covering the return shipping cost.
There are certain situations where only partial refunds are granted:
- If your item is returned with obvious signs of use.
- CD, DVD, VHS or any electronic goods that have been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will then notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note that shipping costs are non-refundable.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time (5-7 working days) before your refund is cleared into your account. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable):
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
If the item was marked as a gift when purchased and shipped directly to you, you will not be able to return it for cash.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
If you require any further assistance, please email us at email@example.com.